Privacy Policy
Last updated: March 15, 2025
1. Who We Are
LoungeOS ("we", "us", "our") provides business management software for hospitality businesses. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Service.
2. Information We Collect
Account information: When you sign up, we collect your name, email address, and password (hashed). If you create an organisation, we also collect your business name, type, phone number, and address.
Business data: We store the data you input while using the Service — including sales records, inventory items, receipts, team member details, and payment history.
Payment information: We do not store your card details. Payments are processed by Paystack, which handles and stores payment card data according to their own PCI-DSS-compliant privacy policy.
Usage data: We may collect information about how you use the Service, including page views, feature usage, and error logs, to help us improve the product.
Device information: We may collect browser type, operating system, and IP address for security and diagnostic purposes.
3. How We Use Your Information
We use your information to: (a) provide, operate, and improve the Service; (b) process payments and manage your subscription; (c) send transactional emails such as account confirmation and payment receipts; (d) respond to support requests; (e) detect and prevent fraud or misuse; (f) comply with legal obligations.
We do not sell your personal data. We do not use your business data for advertising purposes.
4. Data Storage and Security
Your data is stored securely using Supabase, which is hosted on AWS infrastructure with encryption at rest and in transit. We implement industry-standard security measures including row-level security to ensure that your data is only accessible to authorised users within your organisation.
While we take reasonable precautions, no system is completely secure. You should use a strong password, keep your login credentials private, and notify us immediately if you suspect unauthorised access.
5. Data Sharing
We do not sell or rent your personal data to third parties. We may share your data with:
- Supabase — database hosting and authentication
- Paystack — payment processing
- Vercel — application hosting
- Law enforcement — if required by law or to protect our legal rights
All third-party services are bound by their own privacy policies and data processing agreements.
6. Cookies
We use essential cookies to maintain your login session and authenticate requests. We do not use third-party tracking or advertising cookies. You can disable cookies in your browser settings, but doing so may prevent you from using the Service.
7. Data Retention
We retain your data for as long as your account is active. If you cancel your subscription, your data is retained for 30 days before deletion to allow for account recovery. You may request deletion of your account and data at any time by contacting us.
8. Your Rights
Depending on your jurisdiction, you may have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data; object to or restrict certain processing; and request a portable copy of your data.
To exercise any of these rights, contact us at privacy@loungeos.com.
9. Children's Privacy
LoungeOS is a business tool intended for use by adults. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has created an account, please contact us immediately.
10. Changes to This Policy
We may update this policy from time to time. We will notify you of material changes by email or in-app notification at least 14 days before they take effect. Your continued use of the Service after changes constitutes acceptance of the updated policy.
11. Contact
For privacy-related questions or to exercise your rights, contact us at privacy@loungeos.com or via our contact page.